How Squadcast Drives Product Adoption with Commune
B2B software company drives product adoption with Commune
Overview
Cloud-based Site Reliability Engineering (SRE) software offering incident management and on-call scheduling capabilities designed to streamline alerting and automate workflows.
The Challenge
Squadcast needed a better way to engage customers and collect feedback for product improvements.
- •Lack of customer engagement platform for peer-to-peer interaction
- •Limited mechanisms for collecting user feedback
- •Risk of declining user retention and adoption rates
- •Need for centralized knowledge management and user education
The Solution
Partnered with Commune to build a comprehensive community portal.
Gamified engagement through challenges and incentive programs
Forums, knowledge base, training modules, and Q&A sections
Event management for webinars and conferences
User-generated content sharing platform
Results & Impact
Improved user engagement and retention metrics through community building.
- ✓Improved user engagement and retention metrics
- ✓Enhanced peer support reducing support resource dependency
- ✓Strengthened community sense among users
- ✓Competitive advantage through structured feedback collection
"Commune helps us build community to educate customers, scale the product and collaborate with like-minded people in the SRE and DevOps space."
Modhilal Moorthy
Associate Product Manager at Squadcast
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